We have an aggressive ordering system that will minimize delays. All in-stock orders are shipped within 2 working days, and if we receive your order prior to 1PM PST we will make every effort to ship it out the same day. If your order is post 1PM PST, it will be shipped out the next working day. We ship across Canada and shipping can take 1 – 7 days depending on the province or location in which you reside. We work with various courier companies to find the quickest way for your order to be sent.
DELAYED, LOST OR STOLEN PACKAGES
Once your order leaves our establishment, it is handled by a 3rd party carrier and due to circumstances beyond our control, Bushido cannot be responsible once your package has left our premises. In case of a delayed, lost or stolen package, we will make every effort to help you locate your package. You can track your package via our online tracking system or you can contact the carrier via the tracking number issued to you when your order has been confirmed. All questions regarding the status of a package with a tracking number should be directed to the shipping company. If carrier has confirmed delivery and you were not available to receive your package and it is stolen, Bushido cannot accept responsibility. You order your products agreeing to these shipping terms.
Freight is based on volumetric weight which is estimated to be around 10% to 25% of value of goods; the larger the shipment, the smaller the percentage. Rate quotes are available. We use Canada Post, Purolator and UPS as our logistics service providers. We have managed to get preferential rates and we charge this rate plus packaging to minimize your freight cost. Please note, that we outsource the use of courier service and cannot be held responsible after the fact your packages leave our premises. Rates are subject to change without notice.
Once you place an order, you will receive a link to your tracking number via email. Please follow up the status of your package via the link.